I have a general question/inquiry, who do I email?
Please email firstname.lastname@example.org for all general inquiries. Please note that our customer service is available 9am - 5pm PST Monday - Friday.
Can I buy a gift for someone from Brightland?
Yes! Brightland makes a wonderful holiday gift. Please go to our Gifts page to order something for someone special. If you would like to place an order for more than 12 bottles, please write to us at email@example.com and we would be happy to assist. Please note that our customer service is available 9am - 5pm PST Monday - Friday.
Will you ensure there is no pricing included in the gift package?
Absolutely - we will not include a receipt or any kind of pricing in the gift package.
How do I know that the gift has arrived?
When your order ships, we’ll send you a tracking number so you can keep up to date on when Brightland is delivered.
What is the best way to place a large order - for a corporate gift or a wedding?
We would love to chat. Email firstname.lastname@example.org to start the conversation. Please note that our customer service is available 9am - 5pm PST Monday - Friday.
I pre-ordered some Brightland, what can I expect now?
Thank you for pre-ordering Brightland's new 2019 oil! Please reach out to email@example.com with any questions regarding the timing of your delivery. Please note that our customer service is available 9am - 5pm PST Monday - Friday.
What is the last day to place an order before the holidays?
To receive an order by December 24, please use the following shipping date guidelines:
Standard USPS Priority Mail: Order by 11:59pm on 12/18 for contiguous US orders & by 11:59pm on 12/16 for Alaska and Hawaii orders
USPS Priority Mail Express: Order by 11:59pm on 12/19 for contiguous US orders & by 11:59pm on 12/18 for Alaska and Hawaii orders
My city's temperatures regularly get above 85 degrees. Will this affect my oil?
We try to mitigate this issue as much as possible on our end, by shipping all orders via Priority Mail, so that they arrive within 2-3 days and don't spend much time in hot trucks. However, there is always a bit of a risk in extreme temperatures, so we would recommend selecting Overnight Shipping when you checkout as an option, to be safe! We also recommend bringing your delivered package inside immediately, or having it delivered to an office location where it will be left indoors. That way, your order will not sit out in the heat once it is delivered.
How do you ship?
We offer USPS Priority Mail and USPS Priority Mail Express options at checkout. Please note that USPS Priority Mail is a standard service, and your delivery could take longer than what is calculated at checkout. We offer free ground shipping on orders over $65. Please allow 1-3 business days to process orders.
Do you offer expedited shipping?
Yes, you may choose an expedited shipping option in your checkout options.
Do you offer international shipping?
We don’t ship internationally just yet, but stay tuned.
How will I know my order has shipped?
When your order ships, we will send you a tracking number.
If I have a subscription to Brightland, may I move or delay my shipment date if I am traveling/out of town/for another reason?
Yes, absolutely; please email us at firstname.lastname@example.org so that we can help you with this. Subscribers can move shipment dates a maximum of two times. Please note that our customer service is available 9am - 5pm PST Monday - Friday.
RETURNS AND EXCHANGES
What is your return and exchange policy?
Brightland will accept for return unopened product only, within 7 days of receipt. You may receive a full refund or store credit (less the cost of shipping). Please email us at email@example.com to start the return process. Please note that our customer service is available 9am - 5pm PST Monday - Friday.
What if my product gets lost?
Brightland is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
My oil didn’t arrive when it said it would...What should I do?
Once your package leaves Brightland’s warehouse/fulfillment center until it is delivered to your address, shipping liabilities are with USPS or FedEx. Missing package claims must be filed by the customer. Once the package is marked delivered by USPS or FedEx, packages become the customer’s responsibility, and Brightland is not responsible for missing packages. You may file a missing package claim with USPS here and with FedEx here.
I feel a sharp, peppery sensation at the back of my throat after I swallow the Brightland oil - what does this mean?
That sharp, peppery sensation at the back of your throat is one of the best indications of Brightland’s commitment to quality, and the high antioxidant and anti-inflammatory value in its oils. Additionally, the polyphenols in olive oil that contribute to a sharp taste and resistance to oxidation. These polyphenols are strong antioxidants and have been shown to provide a host of beneficial effects from healing sunburn to lowering cholesterol, blood pressure, and risk of coronary disease. Additionally, oleocanthal, a natural polyphenolic anti-inflammatory agent uniquely found in extra virgin olive oil, functions much the same way that ibuprofen, an over-the-counter non-steroidal anti-inflammatory drug (NSAID) does. This receptor is spatially located at the back of the throat, which is exactly where the distinctive sting from high quality olive oil is felt. This unique sensation and the accompanying cough or clearing of the throat are regarded among connoisseurs as indicators of high quality olive oil.
My olive oil tastes bitter/pungent! What does this mean?
Bitterness and pungency are actually positive terms in the authentic extra virgin olive oil world! A bitter/sharp taste generally indicates that the olives were harvested early, making the oil extra green + grassy tasting. The sharp taste at the back of your throat that you might feel is an indicator of the high polyphenol count of the oil, which we address fully in the question below!
What does the polyphenol count on the back of the bottle mean?
A high polyphenol count hints that an extra virgin olive oil is extra healthy. On average, extra virgin olive oils range between 100-250 mg/kg polyphenols. Brightland's AWAKE has a polyphenol count of 381 mg/kg and Brightland's ALIVE has a polyphenol count of 307 mg/kg when pressed (November 2018). One important thing to remember is that with time, all extra virgin olive oil begins to degrade, and so the polyphenol counts on both oils will begin to lower gradually over time.
Are Brightland olive oils vegan?
All of Brightland’s products are 100% plant-based, vegan, gluten free and cruelty-free.
Is Brightland certified organic?
Brightland olive oil is milled in a certified organic mill, and is stored in a certified organic storage room. Brightland's farm partner is committed to organic practices and uses zero pesticides.
Where is Brightland extra virgin olive oil produced?
100% USA made: Brightland olive oil comes from the golden state of California, at a single-estate family run farm in the Central Coast.
What is the best way to store my Brightland bottles?
All Brightland bottles are coated with UV-protectant matte coating, so you can keep your bottle on your kitchen counter or at your table and don’t have to hide it away in a cupboard. We highly recommend closing the top when you’re not using the oil.
What is the smoke point for Brightland extra virgin olive oil?
Both Brightland extra virgin olive oils’ smoke points are 410 degrees at the time of harvest (November 2018). There is a common misconception that extra virgin olive oil has a low smoke point - however, high quality extra virgin olive oil can have a smoke point up to 420 degrees, which is more than enough when cooking with EVOO. One important thing to remember is that change will occur with time: all extra virgin olive oil begins to degrade, and so the smoke point will begin to lower gradually over time.
USING THE PRODUCT
How should I use Brightland AWAKE vs. Brightland ALIVE in my kitchen?
AWAKE: For cozy days and slow nights. When you’re feeling like making some soups, pastas, a hearty stew, want to roast some meat, fish or veggies, we recommend using AWAKE.
ALIVE: For veve and vibrancy. When you’re in the mood for a salad, want to whip together a dressing or marinade, or want to sautee greens like kale or spinach, we recommend ALIVE.
Are Brightland olive oils a cooking oil or a finishing oil?
Both! Brightland can be used when cooking or even when frying an egg because of its high smoke point. It also serves as a beautiful finishing oil because of its early harvest, green properties. Scroll through our Brightland recipes here! Or visit our Pinterest page for more Brightland inspiration.
Are the white bottles recyclable?
The UV-protected coated bottles are recyclable. Our UV-protected coated bottles are environmentally friendly and virtually pollution-free. Unlike typical liquid paints, the UV-protected coating process doesn't use solvents and doesn't release organic compounds into the atmosphere. You can recycle our bottles with certainty that they are not damaging the environment.
How can I use Brightland in my beauty/wellness routine?
There are a number of wonderful beauty and wellness use cases for Brightland that our customers have shared with us, including:
How long does Brightland olive oil last?
If stored properly, a bottle of Brightland should last for 6 months after opening.
When does my olive oil expire?
If you purchased Brightland after November 2018:
Harvested and Milled - November 2018
Best By: April 2020
If you purchase Brightland after November 2019:
Harvest and Milling will occur November 2019
Best By: April 2021
We also generally recommend that once you open your Brightland bottle, you consume it within 3-4 months so that it is in its freshest state.
Are you going to come out with any new flavors of oil soon?
We are coming up with new ideas and have some exciting new products in the works! Sign up for our newsletter and follow us on instagram to stay up to date!
Can I visit Brightland HQ?
We would love to host you and share some Brightland with you at our office! Send us a note at firstname.lastname@example.org. Please note that our customer service is available 9am - 5pm PST Monday - Friday. We also have plenty of stockists all over the country! Click here to find one closest to you.
The LUCID bottle design is so different from the other two! Why is that?
LUCID's label was crafted in collaboration with Amsterdam-based artist B.D. Graft. Known for his series “Add Yellow," Graft worked closely with Brightland to create an eye-catching label that expresses their shared vision for Brightland's first artist label bottle. Click here to shop LUCID, and click here to read our interview with B.D. Graft!
Do you have stockists?
Yes we do, please find a complete list of our stockists here for one near you! If you would like to reach out to be considered as a stockist, please write us at email@example.com. Please note that our customer service is available 9am - 5pm PST Monday - Friday.
Where did the name Brightland come from?
From a song called The Olive Tree by The Seekers:
I've heard them say a greener land is waiting there
Where people wake and find their dreams come true
High flying dove please lead me and I'll follow you
Above the clouds beyond the stormy sea
I long to share a world of sweet contentment there
In that bright land where grows the olive tree
What if I have a question that is not addressed above?
Please email us at firstname.lastname@example.org and we will get back to you as soon as we can. Please note that our customer service is available 9am - 5pm PST Monday - Friday.