FAQs

WHEN WILL MY ORDER SHIP?

All orders containing in-stock items typically ship from our warehouse in 1-3 business days.

CAN I UPDATE MY SHIPPING ADDRESS, CANCEL, OR EDIT MY ORDER AFTER IT’S PLACED?

Our team moves quickly to get your order shipped out ASAP and unfortunately, we cannot guarantee changes or cancellations after an order has been placed. Please reach out to our team at goodday@brightland.co as quickly as possible and we will help out as best we can!

CAN YOU HOLD MY ORDER FOR A LATER SHIP DATE?

Unfortunately, no. We do not hold orders to ship at a later date! Your order will process and ship out within 1-3 business days.

I HAVE A GENERAL QUESTION/INQUIRY, WHO DO I EMAIL?

Our Customer Experience team can be reached at goodday@brightland.co. They are available Monday - Friday from 9am-5pm EST.

Please allow at least 1 business day to receive a response from our team!

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